Terms & Conditions

Deposit & Reschedule Policy

All deposits are non-refundable. This is because deposits secure your date and allow us to turn away other requests, so backing out affects our ability to book other customers.

If you need to reschedule, your deposit may be transferred to a new date (subject to availability) with at least 7 days’ notice. One reschedule per booking is allowed.

Weather Policy

Soci Pizza operates outdoors and will make every reasonable effort to complete service in light rain or typical conditions with appropriate coverings. However, in cases of severe weather, including heavy rain, high winds, or other unsafe or inoperable conditions, we reserve the right to pause, modify, or discontinue service for safety reasons.

If service cannot proceed due to weather, we will work with you to reschedule (subject to availability). Deposits remain non-refundable.

Even when our truck and/or tent is used, we strongly recommend having a backup covered area available that can accommodate at least two 6-foot tables and allow for safe operation of propane-based pizza ovens and related equipment.

Service Conditions

Client is responsible for providing a safe, accessible, and level setup area for equipment and service. We reserve the right to adjust or decline setup if conditions are unsafe, including but not limited to unstable ground, excessive wind exposure, or restricted space.

Service timing, output, and flow may vary depending on conditions, guest count, and environment. While we aim to serve efficiently, exact production rates are not guaranteed.

Event Confirmation & Client Responsibility

It is the client’s responsibility to review and confirm all event details (including date, time, location, guest count, and service requirements) prior to the event. Any corrections or discrepancies must be communicated in writing prior to service.

The most recent written invoice or event summary issued by Soci Pizza supersedes prior communications regarding event details unless otherwise confirmed in writing by Soci Pizza.

Silence or lack of response to an invoice or event summary does not constitute confirmation.

The client is responsible for ensuring that all relevant parties (including planners, coordinators, venues, and other vendors) are aligned with final event details. Soci Pizza is not responsible for miscommunication between third parties involved in event coordination.

A booking is not considered fully confirmed until Soci Pizza issues a final invoice. It is the client’s responsibility to review this invoice and communicate any corrections in writing. If no written corrections are received, the details will be considered accepted.

Limitation of Liability

In all cases, Soci Pizza’s liability is limited to the amount paid for the booking deposit. Soci Pizza is not liable for indirect, incidental, or consequential damages, including but not limited to coordination issues or third-party planning or communication errors.

Safety & Liability

Our setup includes high-temperature cooking equipment. For safety, guests must maintain a reasonable distance from cooking and prep areas. Soci Pizza is not liable for injuries or damages resulting from unsafe guest behavior or interference with equipment.

Delays & Unforeseen Circumstances

Soci Pizza is not responsible for delays or inability to perform due to circumstances beyond our control, including but not limited to severe weather, road closures, accidents causing major traffic disruption, venue access restrictions, or emergencies.

Terms Updates

Soci Pizza reserves the right to update or modify these Terms & Conditions at any time.